My family has just completed an Experience It! Tour (EIT)of Morocco, and I wanted to let you know that we had a wonderful time, which is largely attributable to the efforts of your very capable staff.
From my initial contact with your representative, to being left by our driver at Marrakech airport, every aspect was faultless.
My pre-departure contacts with Lorre, Ruth and Jill were friendly, and they conducted their jobs with professionalism and good humour. The pre-departure folder contained information that was very relevant and useful.
I said to my husband before arriving in Marrakech that if the actual EIT tour were to be as good as the preliminarywork completed by Lorre, Ruth and Jill we were going to have a great trip. We were not disappointed.
We chose the 3-star riad accommodation for our trip and found all to be clean, comfortable, aesthetically delightful (somemore so than others), and manned by friendly and courteous staff.
The vehicle used was almost new, clean and comfortable. Our driver was adept at navigating the Moroccan traffic, which would have terrified me had I been behind the wheel!
The trip was especially enjoyable due to the efforts of our driver, Rachid Chakir. We were probably not the typical tour group of 3 people. My husband is a keen amateur photographer and Rachid patiently waited for him to take many, manyphotos. My daughter, 18 years old, pretty, with long blonde hair was obviously going to be a point of attraction amongst the local men. We had been warned that it was more than likely that she would be made to feel uncomfortable by theattention, and as a consequence we would have to buy her a djallaba! At no time during our trip did my daughter feel uncomfortable with the attention, and I think it was in part due to Rachid’s gentle, attentive, but not overt, presence.
Rachid is very passionate about his country and his job, which is obvious in the full itinerary that he planned for us. Seeing that we were more interested in seeing Morocco, than returning to the riad/dar/hotel at 5.00pm for a drink or swim, he had us experiencing as much as he could organise. Rachid is very personable and calm; a real credit to EIT, and it is largely due to him we have many, many happy memories of Morocco.
There was only one disappointment associated with our trip to Morocco, and that is that our son was not with us to enjoy it. We know that we will return, most likely to do a slightly different trip, but next time with ourson. Having seen what we have seen of Morocco, I know that the best way to experience the country again would be through a tour organised by EIT.
Could you please convey my thanks to your staff for a very enjoyable holiday.