For those wishing to save a little money, we do offer airport transfer to / from the hotel. A driver will meet you at the airport with your name sign and take you to the appropriate destination. This driver will not be available for any other services during the day except the transfer. Pricing on airport transfers range from $40 – $50.
Articles Written By: Kirsten
Is the driver a tour guide?
There is a difference between tour guides and drivers in Morocco. Tour guides are licensed to give historical tours of Morocco…they can accomany clients into the major cities. Your driver will guide you thoughout Morocco but we will provide you with a professional tour guide in the major cities. Your driver will be your “eyes” into the culture of Morocco. If you would like, we can provide you with a professional tour guide for the entire tour, but this will have additional costs.
Will our driver speak English?
Because the majority of our clients speak English, we have found some very good English speaking drivers who will accompany you on your tour. If you need a Spanish, French or other language, we can find someone that will be able to escort you.
What type of vehicles do you use?
Most of our clients use the Hyundai H1 Minivan. This vehicle comfortably holds 6 people including lugagge and is eqipped with seat belts and air-conditioning. For those wishing for a slight upgrade, we offer the Mercedes Vito. This van is more luxurious; offering individual seats for each passenger. For those wishing to save some money, we can offer the Mercedes Taxi holding 3 – 4 people. These taxis are 15 years old and usually have semi-functioning air-conditioning.
What is included with my private driver?
The cost of the private driver is all inclussive, except for his tip. Our tours cover the fuel, lodging, food, tolls, and expenses of the driver during his time with you. We do ask that you leave a tip for his services. Even on the free days, your driver will be available to serve you. We will send you the driver’s name and contact information a few days before the tour in case you must contact him for any reason.
What is your cancellation policy?
Cancellation Policy
If you must cancel your reservation after making a deposit or payment the following cancellation fees apply.
Services Rendered/Days before Tour
Cancellation fee/Refund per person
Sale & $200 Deposit made
$50 Booking fees / (refund $150 of deposit)
Reservations are Confirmed
$125 Booking, Reservation / (refund $75)
Tour packet & Vouchers prepared & printed
$200 Booking, Reservation, Documentation / $0
Invoice paid (normally 30 days before tour) and pre-payment made as necessary for reserved services
30 – 21 days before Tour
50% of total Invoice is forfeit / (refund 50%)
0 – 21 days before Tour
100% of Invoice is forfeit / no refund
Reduction in Group size: If some member or members of a private tour party cancel, the increased unit cost to run the tour for the reduced number of members will be calculated by EIT. The increase in cost per person will need to be covered by the remaining travelers or the cancelling member(s).
Security Cancellations: Experience It! Tours, LLC reserves the right to cancel any tour at any time if we feel that the safety of the travelers may be compromised. The refund of all payments received constitutes a full settlement.
Emergency Cancellations: Foreign governmental decisions resulting in our inability to provide the tour as anticipated may have to result in tour cancellations. We reserve the right to cancel a tour if the currency exchange has more than a 25% impact on the price; in which case we may cancel and refund all payments received to date or offer to provide the tour at the new exchange rate. If we are unable to provide the tour for other unforeseeable reasons or emergencies we will refund all payments received to date as a full settlement.
To protect your travel investment, we highly recommend that you obtain CANCELLATION Insurance.
Do you use paypal?
We have used paypal frequently in the past. Because of their security restrictions, we deal only with clients who have an established paypal account. We can send a request to you from paypal, via email, and you can release the funds to our account
Which type of credit card do you accept?
We accept VSA, MASTERCARD and AMERICAN EXPRESS. You can either call your information into the US office or you can fill out our secure online form which is encrypted and delivered to us
How do you accept payment?
We accept payment either by credit card, US Check, Paypal or bank transfer. For those looking to save 2%, please ask about payment by check. We have found that Bank Drafts may cost the customers less to send than a bank transfer. If a customer in another country wants to send US$ to our account they can have their bank make out a draft to Experience It! Tours and mail it here. They may also be able get postal money orders made out for US$.
How do I secure my booking?
In order to begin the reservation process, we require a deposit of $200 per person. Once we have received this deposit, we begin the reservations for the hotels and transportation. Once the reservations are complete, you will receive a copy of the hotel information and covered expense to verify. One month prior to arrival, full payment is due. After full payment is received, we send you a packet with travel information, vouchers, etc…